top of page

Terms & Conditions

Payment Methods

  • Credit / Debit Cards

  • PAYPAL

  • Offline Payments

Customer Care

We’re Here to Help

Customer satisfaction is important to us. Our Customer Care team is available to assist with product questions, orders, shipping, and after-sales support. We aim to provide fast, friendly, and reliable service at all times.

​

Contacting Us

If you need help, you can reach our support team through the following methods:

  • Email: (your support email)

  • Phone: (your support number, if applicable)

  • Contact Form: Available on our website

We aim to respond to all enquiries within 24 hours, excluding weekends and public holidays.

​

Order Support

If you have questions about an order, including:

  • Order status or tracking

  • Changes or cancellations (before dispatch)

  • Missing or incorrect items

Please contact us as soon as possible and include your order number for faster assistance.

​

Shipping & Delivery

We offer UK-wide delivery using reliable courier services. Estimated delivery times are provided at checkout. Once your order has been dispatched, tracking information will be sent via email.

If your order is delayed or has not arrived, contact us and we’ll be happy to investigate.

​

Returns & Refunds

We accept returns on unused and unopened items within 14 days of delivery, in line with UK consumer law.

Returned items must be:

  • In original packaging

  • Unused and undamaged

Refunds will be issued once the returned item has been inspected. Please see our Returns Policy for full details.

​

Faulty or Damaged Items

If you receive a faulty or damaged item, please contact us within 48 hours of delivery. Include photos where possible so we can resolve the issue quickly.

Where appropriate, we will arrange a replacement or refund.

​

Product Guidance

We are happy to provide general product guidance to help you choose the right hardware. However, we do not provide advice on illegal use or modifications.

All customers are responsible for using products safely and in accordance with manufacturer instructions and UK law.

​

Age Requirement

All customers must be 18 years or older to purchase from our website. Orders placed by underage individuals will be cancelled.

​

Respectful Use of Support

We ask that all customers communicate respectfully with our support team. Abusive or threatening behaviour will not be tolerated and may result in refusal of service.

​

Feedback & Improvements

We welcome feedback and suggestions. If you have ideas on how we can improve our products or service, please let us know—we’re always looking to improve.

Privacy & Safety

1. Introduction

We are committed to protecting your privacy and ensuring a safe shopping experience. This Privacy & Safety Policy outlines how we collect, use, store, and protect your personal information, as well as our safety responsibilities as a hardware supplier.

​

PRIVACY POLICY

​

2. Information We Collect

We may collect the following information when you use our website or place an order:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment details (processed securely by third-party providers)

  • IP address and website usage data (cookies & analytics)

We only collect data that is necessary to process orders and improve our services.

​

3. How We Use Your Information

Your information is used to:

  • Process and fulfil orders

  • Communicate order updates and customer support inquiries

  • Comply with legal and regulatory requirements

  • Improve website functionality and customer experience

  • Prevent fraud and misuse

We never sell or rent your personal data to third parties.

​

4. Payment Security

All payments are processed through secure, encrypted third-party payment gateways. We do not store or have access to your full payment card details.

​

5. Data Storage & Security

We take appropriate technical and organisational measures to protect your data, including:

  • Encrypted connections (SSL)

  • Secure servers

  • Restricted access to sensitive information

Your personal data is retained only for as long as necessary to fulfil legal or business obligations.

​

6. Cookies & Analytics

Our website uses cookies to:

  • Enable essential website functionality

  • Analyse website traffic and performance

  • Improve user experience

You can control or disable cookies through your browser settings.

​

7. Your Rights (UK GDPR)

You have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Object to or restrict data processing

  • Withdraw consent where applicable

To exercise these rights, please contact us using the details provided on our website.

​

SAFETY POLICY

​

8. Age Restriction

Our products are intended for adults aged 18 and over only. By using this website, you confirm that you meet the legal age requirement.

​

9. Product Use & Responsibility

We sell hardware only. We do not provide controlled substances or consumables.

All products must be used:

  • In accordance with manufacturer instructions

  • In compliance with UK laws and regulations

  • For lawful purposes only

We are not responsible for misuse, modification, or improper handling of any products.

​

10. Health & Safety Disclaimer

Vaping devices and extraction hardware may involve heat, electrical components, and pressurised systems. Users should:

  • Read all instructions before use

  • Keep devices away from children and pets

  • Use appropriate safety precautions

We accept no liability for injury or damage resulting from improper use.

​

11. Contact Us

If you have questions about this Privacy & Safety Policy or how your data is handled, please contact our support team.

Payment Methods
bottom of page