Question 1

What are your opening hours?

Accepted Answer

We are open Monday to Friday 7am until 4pm for same day dispatch / collection.

You can also reach the team until 10pm UK Time for any enquiries / support.

Question 2

What payment methods do you accept?

Accepted Answer

We accept secure online payments including debit cards, credit cards, PayPal and any other options displayed at checkout.

Question 3

Can you help me choose the right hardware?

Accepted Answer

Absolutely. Our support team is happy to help you choose the right device or component based on your needs. Contact us anytime.

Question 4

Are your products legal in the UK?

Accepted Answer

Yes. All items we sell are legal hardware products and comply with UK regulations. Responsibility for how products are used rests with the customer.

Question 5

Can I get my order next day?

Accepted Answer

Yes, you absolutely can! We at Emptiez understand time is money for our clients, so we offer special delivery, a Royal Mail service where you receive your order guaranteed next day by 1pm.

Question 6

Do you offer returns or refunds?

Accepted Answer

Yes. We accept returns on unused and unopened items within 14 days of delivery, in line with UK consumer law. Please see our Returns Policy for full details.

Question 7

Are your products suitable for extracts and concentrates?

Accepted Answer

We sell hardware that is commonly used for extracts and concentrates, but users should ensure proper and lawful use of all devices.

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Frequently asked questions